How to Manage A Difficult Client
When I went out on my own as a Solopreneur marketing consultant, my debut project was with a client who was a terrible human being […]
Customer Service
Quality Customer Service – Attracting the Right Customer
In this current global scenario, customers demand only those brands that build trust and loyalty. Customers are always eager to know that the brands they […]
This Call Requires Someone Else – Now What
Kumarie asked about a common service situation where good customer service skills pay off: “Sometimes we handle calls on behalf of others when they are […]
Moment of Truth or Moment of Impact
In business interactions there are some exchanges that just stand out and have a strong impact that lasts. If you want to improve customer loyalty, […]